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Privacy Policy

Here at Heart in Hand, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or make a purchase from us.

Heart in Hand is located in Thunder Bay, Ontario, Canada.
 

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal Information

  • Name

  • Email address

  • Shipping and billing address

  • Phone number (if provided)

  • Payment details (processed securely by third-party providers)

Automatically Collected Information

  • IP address

  • Browser type

  • Device information

  • Pages viewed and time spent on the site

  • Cookies and usage data
     

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Ship products

  • Communicate with you about your order

  • Respond to customer inquiries

  • Send promotional emails (only if you opt in)

  • Improve our website and services

  • Comply with legal and accounting requirements

We do not sell or rent your personal information.
 

3. Payment Processing

Payments are processed securely through third-party providers such as Wix Payments, Square, PayPal, or other secure payment processors. We do not store full credit card information on our servers.

Please review the privacy policies of these providers for more information on how they handle your data.
 

4. Cookies

Our website may use cookies to improve your browsing experience, analyze site traffic, and understand visitor behavior. You may disable cookies through your browser settings at any time.
 

5. Email Marketing

If you subscribe to our mailing list, we may send updates about new products, events, and promotions. You can unsubscribe at any time by clicking the “unsubscribe” link in our emails.
 

6. Sharing Your Information

We may share your information only as necessary to operate our business, including with:

  • Shipping providers (such as Canada Post or courier services)

  • Payment processors

  • Website hosting providers

  • Professional advisors (accounting or legal, if required)

We do not sell your personal information.
 

7. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information. However, no method of transmission over the Internet is 100% secure.
 

8. Your Rights (Canada – PIPEDA)

Under Canadian privacy law, you have the right to:

  • Request access to your personal information

  • Request corrections to inaccurate information

  • Withdraw consent for marketing communications

To make a request, please contact us using the details below.
 

9. Data Retention

We retain transaction records as required for tax, accounting, and legal purposes under Canadian law.
 

10. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact:

Heart in Hand
Thunder Bay, Ontario
Email: heartinhandshop@gmail.com

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